Refund policy

Returns Policy

Cooling-Off Period (Section 6.1):

• Consumers have 14 days from delivery to cancel their order
• Product must be unused and in original packaging
• Return shipping costs are the buyer's responsibility

Return Procedure (Section 6.2):

• Contact Wooji via sales@wooji.net with your order reference number
• Returns must be pre-authorised before sending
• Product must be securely packaged for return

Refunds Policy

Refund Processing (Section 6.3):

• Approved refunds processed within 5 business days after inspection of returned product
• Delivery fees are non-refundable once item has shipped

Pre-Dispatch Cancellation (Section 3.7):

• If you cancel before the order is dispatched, you get a full refund within 2 business days
• Must contact them immediately to request cancellation

Faulty or Damaged Products (Section 7)

Reporting Issues:

• Visible damage must be reported at delivery (note it on the delivery note)
• Other faults must be reported within 14 days of receipt

Resolution Options:

• Contact sales@wooji.net with proof of purchase
• Wooji will arrange: repair, replacement, or refund
• May request photographs or arrange inspection first

Warranty Exclusions:

• Does not cover: misuse, improper installation, unauthorized repairs, or normal wear and tear